Delivery & Returns Policy
Delivery Policy - Terms of business
All prices on the website are quoted inclusive of VAT at the current rate. All orders over £10 INCLUDE delivery to any UK address Free of Charge. Regrettably, due to consistent increases in postal charges and packaging materials, Consumabulbs are no longer able to provide free postage and packaging (p&p) on order values under £10. A contributory flat rate charge to the cost of p&p of £1.95 will be added to all orders under this value at the checkout.
Royal Mail International Signed for Service is charged at a fixed fee of £6.95 GBP.
Orders placed by 1600 from Monday to Friday are guaranteed to receive our same day despatch service (providing items in stock; usually 99% of all orders are in stock). Smaller packages are usually sent with Royal Mail First Class post and customers are advised to allow 3-5 working days for delivery. Larger/heavier packages may be sent by Courier at our cost and again customers should allow 3-5 working days for delivery. In the vast majority of all cases delivery takes place within 1/2 working days. For those customers who require their order urgently we recommend using an expedited courier service at a cost of £5.95 which guarantees delivery by end of play on the following working day. (some exceptions may apply to this guarantee-see "Acts of God").
As part of our service to you, Consumabulbs will provide one free (for orders over £10 value) First Class postage delivery.
In certain circumstances, we may elect to use the the Royal Mail 'Signed for service' (Recorded).
If we have failed through supplying faulty or incorrect items naturally we will resend replacement items at our cost.
Where items have been stored by Royal Mail due to non delivery and subsequently returned to us Consumabulbs will deduct the original outbound cost of postage and packaging from any refund that may be due; this will be a nominal charge of £2.
Non Delivery
If you have selected delivery via the Expedited Courier Option we can supply you with a tracking number.
We make great effort to provide a speedy, efficient and professional service, however once the order has left our premises it is then in the hands of Royal Mail/FedEx to provide delivery of the said item. If your order is delayed we can, in almost all cases, guarantee that the delay will be with the postal service and not Consumabulbs. Royal Mail/FedEx may have attempted delivery and failed to contact you. Whilst a card should have been left to advise you of this, it does not always happen and we therefore recommend that you contact your local sorting office to ensure they are not holding the package or alternatively check with your neighbours to ensure that it hasn't been left with them before contacting Consumabulbs.
You should also check that you have supplied the correct delivery address.
A high proportion of our deliveries arrive without any issue. In the event of any query (after allowing 5 working days) regarding delivery please contact the office on 0844 567 9750 during office hours (9am - 5pm Monday to Friday) and we will be happy to help resolve any issues although we cannot guarantee to locate the package if the Recorded or Expedited services were not used.
Delayed Delivery caused by "Acts of Nature".
Consumabulbs work hard to achieve prompt despatch, usually within 24 hours. Whilst we understand that we have a duty of care to ensure goods arrive promptly with you there are naturally circumstances involving third party Carriers that are beyond our control eg. weather, mechanical breakdown, accidents etc..
Any of these events eg. severe weather conditions during periods of December 2010 may prevent a timely delivery and we respectfully ask for your patience and understanding of the circumstances. Under their terms of business Carriers accept no responsibility for any delay experienced due to this, irrespective of the service chosen eg. Next Day. Consumabulbs adhere to this same policy, providing of course that the goods have ultimately reached their destination within a reasonable period ie. a maximum of 28 days (Consumabulbs definition). Thereafter the item will be regarded as lost and treated as per "Non Delivery" section. During this 28 day period and dependent on the severity and nature of the situation, where possible we will seek to provide a replacement (where item still in stock) or offer a refund. A replacement will only be sent if there is a realistic chance of the item reaching its destination in a timely manner.
Returns Policy - Terms of business
Returns Procedure
Should you need to return any item, for any reason, please email us on support@consumabulbs.com or telephone 0844 567 9750 and follow the easy Returns Procedure.
1. Explain the issue and arrange an exchange or refund
2. Obtain a returns number from the admin team
3. Send your bulbs back with clear identification to the returns address at:
Unit 17
Teignbridge Business Centre
Cavalier Road
NEWTON ABBOT
Devon
TQ12 6TZ
United Kingdom
Upon receipt the admin team will acknowledge that the bulbs have been received by telephone or email and in the event of a refund we will refund the required amount in whichever way it was originally paid (Online/Card Payment/Cheque etc.)
You are advised to ensure that the goods are properly packaged, that you obtain proof of postage, that the correct postage has been paid and where tracking is required one of the Royal Mail Special services eg. Recorded Delivery is purchased. Consumabulbs can only issue a refund once the goods have been received by us and we cannot be held liable for any loss incurred through 'lost' post or if the goods where damaged in transit due to inadequate packaging. Any losses incurred by Consumabulbs through incorrect postage being paid will be deducted from any refund due. Additionally in certain circumstances (eg. repeatedly ordering and returning items without just cause) Consumabulbs reserve the right to charge for the original outbound postage and packaging costs; this will be a nominal charge of £2.
Please ensure that items are clearly marked with your name and the returns number
Regrettably failure to follow all of these steps may result in items being lost or damaged and therefore ineligible for refund.
Goods Faulty on Arrival
If your goods are faulty on arrival, you have 28 days to inform us of the fault. When the goods have been returned to us and the fault has been verified, we will issue a full refund using the original method of payment or send a replacement.
Goods Damaged in Transit
If your goods where damaged in transit, we request that you report it to us within 5 days. Should you be required to sign for the package that has been damaged we recommend that you note the damage on the Couriers documentation. Once the goods are received by us we will issue a full and prompt refund using the original payment method or send a replacement.
Goods Faulty in Warranty Period
Should your purchase develop a fault within the warranty period please contact us to arrange a replacement.
In the unlikely event that a fault has developed Consumabulbs will replace the failed part. We ask that you send the faulty part to us with a copy of the original invoice and a returns reference number (supplied by Consumabulbs).
Once the failed part is received by us we will send a replacement. Any product warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use other than the recommend by Consumabulbs or any modification or repair conducted without our approval.
If you have changed your mind
If you have simply changed your mind about your purchase and you wish to return the goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of your intention within 7 days from receipt (for the purposes of clarity receipt will be deemed to be no later than two working days after despatch). The goods must not be opened nor used and 'as new' when returned to us. Should the goods not be in a saleable condition we will consider them as 'used' and we will be unable to issue a refund. Once you have notified us of your intention to return the goods under the DSD you have 28 days to do so and at your own expense. Consumabulbs are pleased to offer an extended period for this of up to 90 days. Any refund due, will be less the original cost of the outbound postage and packaging; this will be a nominal charge of £2.
If you have ordered the wrong item
We understand that mistakes occur and occasionally the wrong item may have been purchased. We aim to treat people as we ourselves would wish to be and whenever possible we will endeavour to be fair minded and reasonable.
Prior to attempting to fit your purchase we recommend that you check that the order is correct and that it is correct for your vehicle. In the event that you have ordered the wrong item and you wish to return then the goods must not be opened nor used and 'as new' when returned to us. Should the goods not be in a saleable condition we will consider them as 'used' and we will be unable to issue a refund.
Our website page 'choose bulb by car type' is there for guidance only. We try hard to maintain a high level of accuracy of the information contained therein, however with the huge number of variations we make no claim that this is 100% accurate. On this basis we request that you use this facility in conjunction with your Owners Manual. Should you find any disparity we urge you to contact us whereupon we will be happy to investigate the matter further for you. If, latterly your order needs to be returned due to the item being incorrect and you have not contacted us to discuss any irregularity we reserve the right, in exceptional cases, to charge for the outbound postage costs. Likewise we cannot be held liable for the return postage costs.
Please do not hesitate to contact the office on 0844 567 9750 should you require any additional information regarding our Delivery and Returns Policy.
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FULL MONEY-BACK GUARANTEE ON
ALL ORDERS FROM CONSUMABULBS.COM |
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Total peace of mind and security with our '90 day returns policy' on all purchases.
Please see our Delivery and Returns policy for full details |
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This is in addition to your statutory rights, as we want you to be happy with your purchase. |
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